Prepared by 3HB
Harbor Dental Studio
Google Review Audit • Sample report
Fictional example
01
Your review snapshot
A fast read on what prospective patients see today.
02
What customers are saying
The themes shaping your public reputation.
What customers love
Friendly team42 mentions
Comfortable experience31 mentions
Clear explanations24 mentions
What needs attention
Long wait times17 mentions
Billing confusion9 mentions
Neither theme is damaging on its own. Unanswered, however, they can look like recurring problems the business is ignoring.
03
How 3HB would respond
Specific, calm, and written in your business voice.
★★★★★
Everyone was incredibly kind and made my nervous daughter feel completely comfortable.
New review3HB response
Thank you for sharing this. Helping patients feel comfortable matters to our entire team, especially when a visit feels intimidating. We’re so glad your daughter felt supported, and we appreciate you trusting Harbor Dental Studio with her care.
★★★☆☆
The dentist was great, but I waited almost 40 minutes past my appointment time.
New review3HB response • Flagged for awareness
Thank you for the honest feedback. We’re glad you had a positive experience with your dentist, but we understand how frustrating that wait must have been. We’re reviewing our scheduling process and would welcome the chance to learn more. Please contact our office directly so we can follow up.
04
Your highest-impact next steps
- Start fresh from todayMake sure every new review receives a thoughtful response without taking on a large historical backlog.
- Respond within 24 hoursShow customers and prospects that the business is active and attentive.
- Address recurring frictionUse wait-time and billing feedback as an early warning system for operational improvement.
Your audit will use your real reviews
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